Quotes and prices
Quotes are given by phone or text after we understand the job: the property, the floors, the access and what is being moved. The quote covers the work described. If the job changes on the day, we stop and agree any difference with you before continuing. We do not add surprise charges at the end of a job.
Booking
A booking is confirmed when we agree a date, a time window and a price. We hold the slot for you from that point. If you need to change the date, tell us as early as you can and we will always try to help, subject to availability.
Cancellations
You can cancel or move a booking for free up to 24 hours before the job. Within 24 hours we may keep a reasonable charge to cover the time we had already set aside, and we will always tell you the amount before taking anything.
Access and parking
You are responsible for making sure we can access the property: lifts working, doors unlocked, paths clear. Any parking costs, permits or loading bay charges are agreed with you in advance and are payable in addition to the quote. We advise on the best access for every address we quote.
What you should tell us
Tell us about anything unusually heavy, fragile or valuable, and about stairs, lifts and parking, when you book. If an item is not as described and we damage it or the property moving it, the responsibility sits with the information we were given.
Damage
We wrap and handle your goods with care. If we damage something as a result of our handling, we put it right or agree fair compensation. Items you have packed yourself, or items damaged before the move, are your responsibility, so point out existing damage when we arrive and we will note it.
Valuables
Cash, jewellery, documents and similar valuables should travel with you, not in our van. We carry plenty, but the things that cannot be replaced belong in your bag, not our box.
Waste and clearances
We are licensed waste carriers and every load leaves with a waste transfer note. Hazardous items such as asbestos, gas cylinders and some chemicals cannot be taken and we will tell you at the booking stage, not on the day.
Our liability
Nothing in these terms limits our responsibility for negligence or anything the law says we cannot limit. For everything else, our liability is limited to the value of the work booked, and we recommend insurance for items of high value, which we can talk you through.
Contact
Questions about these terms? Call 07405 252572, we are happy to explain any line of it.
Last updated: February 2026